Seorang pengguna di broker FBS mengaku merasa kesal karena diduga terdapat kejanggalan seperti candlestick siluman serta pergerakan spread yang tidak wajar. Selain itu, proses penarikan dana (withdrawal) juga terasa sangat lambat. Pengguna tersebut mengaku telah mengajukan komplain melalui customer service, namun merasa jawaban yang diberikan terkesan monoton seperti jawaban dari bot.
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