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北京:解决老年人挂号的“数字鸿沟”

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北京:解决老年人挂号的“数字鸿沟”

12月9日,首都医科大学附属北京天坛医院的工作人员帮助老年人使用手机缴费。新华社记者 陈钟昊 摄

受疫情影响,北京市二级以上医院从2月下旬起实行非急诊全面预约挂号。为应对因“数字鸿沟”带来的老年人“挂号难”问题,2020年底前,北京所有医疗机构将开设为老年人提供挂号、就医等便利服务的绿色通道。

记者近日走访首都医科大学附属北京天坛医院、宣武医院,发现这两家医院采取多项措施为老年人挂号提供便利,包括设立人工服务窗口、为老年人提供一定比例现场号源、安排专人指导老年人使用手机或自助机挂号等,一定程度上缓解了老年人挂号的“数字鸿沟”问题。

新华社记者 陈钟昊 摄

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